Documentation

Dashboard Metrics

The Dashboard provides an overview of key performance indicators, allowing you to monitor call activity and campaign effectiveness at a glance.

Displayed Metrics:

1. Incoming Calls: Total number of inbound calls.
2. Outgoing Calls: Total number of outbound calls.
3. Total Calls: Combined total of all calls (incoming and outgoing).
4. Call Duration: The total duration of all calls, displayed in seconds.

Overview Section:

1. Call Termination Reasons: A pie chart visualizing the reasons why calls ended.
2. Assistant Activity: A summary highlighting which assistant made the most calls.
3. Campaign Performance: Statistics showing how many seconds each campaign (outgoing calls) was active.

Use this dashboard to gain actionable insights into call trends, assistant performance, and campaign efficiency.