Webhooks

Adding a New Webhook

Open the Webhooks section and click the "+" button to add a new webhook.

Fill in the fields:

1. Name: Name your webhook (e.g., "End Call Report").
2. URL: Enter the URL where the webhook will send data.
3. Server Message Type: Select the type of message you want to monitor (e.g., end-of-call-report, conversation-update, etc.).
4. Ended Reason: Optionally specify a reason for ending (e.g., assistant-error, license-check-failed, etc.).
5. Assistant: Choose the assistant to associate with this webhook.

Message Type Specifications

1. In the Server Message Type dropdown, you can choose options like:
2. conversation-update: Updates about the conversation.
3. end-of-call-report: Reports at the end of a call.
4. function-call: Information about a specific function being triggered.
5. transcript: Call transcript.

Customization of Ended Reasons

The Ended Reason field allows you to add specific reasons for ending the call. For example:

1. assistant-error: Assistant-related error.
2. pipeline-error: Processing error (e.g., LLM connection failed).
3. license-check-failed: Licensing issue.

Setting the Assistant and Secret Token

Select the assistant associated with this webhook from the dropdown.

1. Secret Token: Enter a secret token to authenticate data sent by the webhook.
2. Saving the Webhook: Click the Add button to save the configuration