Campaigns

Setting Up Campaigns

Campaigns are designed for managing outbound calls. You can easily configure a campaign by following these steps:

Creating a Campaign

1. Name and Description: Assign a name to your campaign and provide a brief description.
2. Select an Assistant: Choose the assistant who will make the calls. Note that the assistant must be fully configured in advance.
3. Set Campaign Dates: Define the start date (Campaign Start Date) and end date (Campaign End Date) for the campaign.
4. Time Window: Specify the time window during which the assistant should make calls.

Campaign Details

After creating a campaign, you can access detailed statistics, including:

1. Total Contacts: The total number of contacts the assistant has called.
2. Total Call Time: The combined duration of all calls in the campaign.
3. Successful Calls: The number of calls that were successfully completed.
4. Unsuccessful Calls: The number of calls that were not completed.
5. Total Cost: The total cost of the campaign, displayed in USD.

Adding Contacts to the Campaign

Within the campaign details section, you can also add contacts for the assistant to call. This ensures the assistant has all the necessary information to execute the campaign effectively.

This setup provides a clear and organized way to manage outbound calling campaigns while tracking key metrics and costs.